koitototo Privacy Policy

This page describes what we collect when you use koitototo and how we keep that data protected. We at koitototo take your privacy seriously. When you create an account, place a wager, or withdraw funds through our platform, we collect information necessary to verify your identity, process your transactions, and prevent fraud. We hold your personal data on secure servers and do not share it with third parties except where required by law or to process your transactions.

Our koitototo platform operates across supported jurisdictions in Southeast Asia, including users accessing us from Jakarta, Surabaya, Bandung, and Medan. We comply with local data protection laws in each jurisdiction where we operate. If your jurisdiction has specific data privacy requirements, we undertake to meet them. We encourage you to read this policy carefully and contact us if you have questions about how we handle your information.

This policy covers the types of data we collect, how we use that data, who we share it with, your rights regarding your data, and how to contact us. We update this policy from time to time; any material changes will be communicated to you through your koitototo account or email.

What data we collect on koitototo

When you register for koitototo, we collect your phone number, email address, and a password of your choice. We use this information to create your account and allow you to log in on our Android app or iOS browser. You also provide your date of birth to verify you meet our eligibility requirements.

To unlock higher withdrawal limits on koitototo, we ask for your government-issued ID and a recent photo of your face. We use this information to verify your identity and comply with anti-money-laundering regulations. Premium account holders on koitototo must also provide proof of address, such as a recent utility bill or rental agreement. We store these documents securely and do not share them with third parties except where required by law.

When you place wagers or spin games on koitototo, we log your transaction—the type of wager, the amount, the outcome, and the time. This information is stored in your transaction history, which you can review anytime. We also collect technical information about your device and internet connection, such as your IP address, browser type, and operating system. This helps us detect fraud, troubleshoot technical issues, and optimise our app performance.

Account data

Phone number, email, password, date of birth used to create and verify your account.

Identity documents

Government ID and selfie for verification; proof of address for Premium tier.

Transaction history

All wagers, deposits, withdrawals, game spins, and settlement outcomes logged in real time.

Device and network data

IP address, browser type, operating system, device model used to access koitototo.

How we use your data on koitototo

We use your data to operate koitototo safely and securely. Your account credentials allow you to log in and access your balance. Your identity documents help us verify who you are and prevent fraud, identity theft, and account takeover. We use your transaction history to settle wagers, process withdrawals, and maintain accurate records. During periods like Idul Fitri and Idul Adhaour support team may reference your account history to assist with withdrawal delays or settlement disputes.

We analyse aggregate transaction data (numbers of wagers, average stake, popular games) to improve koitototo's performance and user experience. We do not use your name, email, or ID number in these analyses. We also use your data to comply with legal obligations, such as anti-money-laundering reporting and tax regulations. If we detect suspicious activity on your koitototo account, we may freeze it temporarily and ask you to verify your identity before we resume normal access.

We send you notifications and account updates through email or push notifications on your mobile device. These may include information about settlements, withdrawal confirmations, or security alerts. You can manage your notification preferences in your koitototo account settings. We do not send marketing emails or promotional messages without your consent, except for information about events like Liga 1 matches or new game releases on koitototo.

Third parties and data processors on koitototo

We share your data with payment processors when you deposit or withdraw funds. If you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, or e-wallet, we transmit your transaction details and identity verification to those payment providers. Similarly, if you withdraw via mobile bankinglocal payment, online payment, or e-wallet bank transfer, we share your name, account number, and withdrawal amount with your bank. These third parties are bound by their own privacy policies and must not share your data further without consent.

We also work with hosting providers and analytics services to operate koitototo. Our servers may sit outside your jurisdiction. We contractually require these providers to protect your data and use it only for koitototo's benefit. We do not permit them to use your data for their own purposes or share it with third parties.

We comply with valid legal requests from law enforcement or gaming regulators. If a court orders us to disclose information about your koitototo account, we will do so unless prohibited by law. We will notify you of such requests where possible.

Your rights regarding your data on koitototo

You have the right to access, update, and delete your personal data. You can view and edit your koitototo account details anytime through your account dashboard. If you wish to close your account and request deletion of your data, contact our support team. We will close your account within 5 business days and delete your personal information within 30 days, except where we are required by law to retain records (for example, transaction history for tax purposes).

You have the right to object to certain uses of your data. If you do not wish to receive email notifications from koitototo, you can disable them in your account settings. If you believe we have mishandled your data, you can file a complaint with your local data protection authority or contact us directly through your koitototo account.

Cookies and technical tracking on koitototo

Our koitototo platform uses cookies and similar technologies to enhance your experience. We use cookies to keep you logged in, remember your preferences, and measure how you use our site. You can disable cookies in your browser settings, but this may prevent koitototo from working properly. We do not use cookies to track you across other websites.

Contact us about privacy on koitototo

If you have questions about this policy or how we handle your data on koitototo, contact our support team through your account dashboard. We respond to privacy inquiries within 5 business days. You can also request a copy of the personal data we hold about you by submitting a formal data access request through your koitototo account settings.

We at koitototo take data security seriously. We encrypt your login credentials, use secure connections for all transactions, and monitor our systems for intrusions. No system is completely secure, but we work continuously to protect your information. If we discover a data breach that affects your koitototo account, we will notify you promptly and provide guidance on protecting your account.

This policy is effective as of today and applies to all users of koitototo. We reserve the right to update this policy at any time. Material changes will be communicated to you through your account. Your continued use of koitototo after such notification constitutes acceptance of the updated policy. Thank you for trusting us with your data.